For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling. Our betting operations are governed by this policy, the South Australian Gambling Codes of Practice Notice and the Northern Territory Code of Practice of Responsible Online Gambling.
“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.
Responsible gambling has regard to the context in which gambling occurs, the inducements made to gamble, the way the gambling service operates and the integrity of the gambling operator.
The aim is to enable persons to make informed decisions about their participation in gambling and, if harm has occurred, to access gambling help services.
Problem gambling occurs when a person loses control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include:
We aim to consistently care for our customers and promote responsible gambling practices. For the vast majority of people, the attraction to test one’s judgement or luck does not create problems. Gambling generally should be a pleasurable form of entertainment. The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of our customers, the community at large and us as the wagering operator.
We are committed to sharing responsibility, with Governments and communities, for helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:
We aim to achieve the following outcomes:
As a responsible operator, we are committed to maintaining our reputation by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.
Certain filtering options can be enabled to prohibit underage persons from entering the online sports betting software, as the minimum legal age to gamble is 18 years. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors. The comprehensive list of filtering options available for download can be accessed through these sites:
You can call the Gambling Helpline on 1800 858 858 or the Financial Counselling Helpline on 1800 007 007 or visit:
Or alternatively you can contact the Customer Service Manager through firstname.lastname@example.org for other gambling support providers in your area.
If you feel that you are losing control of your play and would like help in restricting your access to our betting platforms, we offer you the option to self-exclude from betting with us. Self-exclusion can be temporary or permanent. If you would like to self-exclude, you will need to complete and return our Self-Exclusion Form which can be downloaded here. Alternatively, please contact our Customer Support Staff by phone or email.
*Please note: We may close your account permanently rather than self-exclude you.
Some jurisdictions such as South Australia have Barring Orders available. Please contact our Customer Support team if you would like further information about this.
You may also wish to self-exclude from any other providers that you have accounts with. The table below contains links to the responsible gambling policies of other wagering operators, information about how to self-exclude from other operators and contact details for other operators.
|Operator||Responsible Gambling Policy||How to Self-Exclude||Customer Support Contact Details|
|Bet365||http://help.bet365.com.au/en/responsible-gambling||You can self-exclude your account in the Responsible Gambling Controls section of Members. This is located under the Services menu when logged in to your account, then Members, My Account, select Responsible Gambling Controls and choose Self-Exclusion.||
Phone: 1800 200 365
|Betfair||https://www.betfair.com.au/info/responsible-gambling/||You can access and set the self-exclusion facility from within your 'Account Profile' section when logged in to your account.||
Phone: 1300 238 324
|Centrebet||http://centrebet.com/#ResponsibleGambling||Complete the Self-Exclusion form available here and return your completed form to email@example.com||
Phone: 1800 013 627
|Classic Bet||https://promo.classicbet.com.au/responsible-gambling/||Call 1800 888 001 or firstname.lastname@example.org||
Phone: 1800 888 001
|Crownbet||https://crownbet.com.au/responsible-gaming||Call 13 27696 238 or email support@CrownBet.com.au||
Phone: 13 27696 238
|DraftStars||https://draftstars.com.au/responsible-gambling/||Call 1800 131 939 or email email@example.com||
Phone: 1800 131 939
|Lottoland||https://www.lottoland.com.au/player-protection||You can access and set the self-exclusion facility from within your ‘My Account’ section when logged in to your account.||
|Luxbet||https://www.luxbet.com/help.php?help_file=docs/index.php3&theme=14&level=3&chapitre_id_select=38&document_id_select=4||Complete the Self-Exclusion form available here and return your completed form to firstname.lastname@example.org||
Phone: 1300 589 238
|Sportsbet||http://responsiblegambling.sportsbet.com.au/||Complete the Self-Exclusion form available here and return your completed form to email@example.com||
Phone: 1800 990 907
|Sportsbetting.com.au||https://www.sportsbetting.com.au/Responsible_Gambling||Call 1300 363 236 or email firstname.lastname@example.org||
Phone: 1300 363 236
|TAB.com.au||http://tab.custhelp.com/app/mobile/answers/detail/a_id/71||Complete the Self-Exclusion form available here and return your completed form to email@example.com||
Phone: 1800 882 876
|TopBetta||https://help.topbetta.com.au/knowledge-base/responsible-gambling-at-topbetta/||Call 1300 886 503 or email firstname.lastname@example.org||
Phone: 1300 886 503
|UBet||https://ubet.com/gamble-responsibly||In order to self-exclude, you are required to submit a Self-Exclusion Notice. This can be completed online within your Account area within Self-Manage and following the prompts. Sign In, then go to: self manage > self-exclude my account. Read the information, check the box and then submit the form.||
Phone: 1800 823 888
|Unibet||https://www.unibet.com.au/general-info/whentostop||Complete the Self-Exclusion form available here and return your completed form to CustomerService@unibet.com.au||
Phone: 13 78 68
|Weather Lottery||https://weatherlottery.com.au/help.html#section7||Email Support@weatherlottery.com.au||
Phone: 1300 886 503
|William Hill||https://www.williamhill.com.au/betting/help/responsible-gambling-policy/||Complete the Self-Exclusion form available here and return your completed form to email@example.com||
Phone: 1800 007 238
As part of our responsibility towards responsible gambling, we have a pre-commitment limit mechanism which allows you to set the maximum deposit amount that you can deposit with us on either a daily, weekly or monthly basis.
To set your pre-commitment limit, simply submit a request by using one of the following channels:
Please allow up to 48 hours for your request to be processed.
You may also wish to set a pre-commitment limit on your other accounts. See the table below for more information about how to set your pre-commitment limit with other operators.
|Operator||How to set your Pre-Commitment Limit|
|Bet365||You can set, amend and confirm your Deposit Limits by going to Services, Members, selecting My Account, then Responsible Gambling Controls and choosing Deposit Limits when logged into your account.|
|Betfair||You can set daily, weekly or monthly deposit limits either from within your 'Account Profile' when logged into your account. You can set weekly, monthly or yearly loss limits from within your 'Account Profile' when logged into your account.|
|Centrebet||To set deposit or loss limits, go to the “My Account” section on the Centrebet website and click on “Details & Preferences”. Pre-commitment Limits (for up to 7 days) may also be set on the app by clicking on “My Account” and selecting “My Details”.|
|Classic Bet||You can set your pre-commitment limit by emailing firstname.lastname@example.org or calling 1800 888 001.|
|Crownbet||You can set your pre-commitment limit by emailing support@CrownBet.com.au or calling 13 27696 238.|
|DraftStars||You can nominate deposit limits on a daily, weekly, or monthly basis by calling 1800 131 939 or emailing email@example.com.|
|Lottoland||You can access and set a deposit limit from within your ‘My Account’ section when logged in to your account.|
|Luxbet||You can set your pre-commitment limit by emailing firstname.lastname@example.org or calling 1300 589 328.|
|Sportsbet||You can set your deposit limit in the 'My Account' section of the site under the 'Responsible Gambling' option when logged into your account.|
|Sportsbetting.com.au||You can set your pre-commitment limit by calling 1300 363 236 or emailing email@example.com.|
|TAB.com.au||You can set your pre-commitment limit by emailing firstname.lastname@example.org or calling 1800 882 876.|
To set your pre-commitment limit, simply complete the following steps:
|UBet||Sign In to your account, then go to: self manage > set my bet limit.|
|Unibet||You can set your pre-commitment limit by emailing CustomerService@unibet.com.au or calling 13 78 68.|
|Weather Lottery||You can set your pre-commitment limit by emailing email@example.com.|
|William Hill||To set deposit or loss limits, go to the ‘Account’ section of the William Hill Australia website or iOS app and click “Preferences”. If using the Android app, limits may be set by going to the “Account” section of the Android app and clicking on the “Edit” icon.|
To change or remove your deposit limit, simply submit a request by using one of the following channels:
If you have a credit or deferred settlement facility with us and are experiencing financial difficulty or hardship, we may be able to provide you with a variation to the terms of that facility based on your financial situation. We encourage you to make contact with us to discuss your circumstances. You may also wish to seek the assistance of a financial counsellor. A financial counsellor can help you to plan a way out of your financial difficulties. Call the Financial Counselling Helpline on 1800 007 007 for telephone assistance, and you can also ask for a referral to a specialist gambling financial counsellor for a face-to-face appointment. It is a free, government funded service. You may have a range of debts including unpaid house-hold bills, credit card debts or payday loans. Financial counsellors provide free and independent advice and support to people experiencing financial difficulty.
If you are a customer (or acting for a customer) in financial difficulty or hardship, you can contact our Credit Department or you can contact one of our Responsible Gambling officers (Patrick Brown and Lachlan Murray) by:
These terms were last updated on 27 September 2016.